Shipping
All online orders are normally packed and shipped the same day (or next business day) from our studio in Kelowna, BC.
Within Canada
- Flat-rate trackable standard shipping is $10 CAD (5-8 business days)
- Free trackable standard shipping on orders over $250 CAD (5-8 business days)
- Flat-rate trackable express shipping is $25 CAD (3-5 business days)
- Flat-rate trackable express shipping is $15 CAD on orders over $250 CAD (3-5 business days)
- Orders normally ship the same day of purchase; you’ll receive a tracking email once dispatched.
Local Pickup
- Free in-store pickup is available at our studio in Kelowna.
- You’ll be notified by email when your order is ready for pickup.
United States of America
- Flat-rate standard shipping is $30 CAD (7-14 business days depending upon location).
- Orders normally ship the same day (or next business day); you'll receive a tracking email once dispatched.
- U.S. customers are responsible for any applicable duties, brokerage fees, or import taxes/tariffs, charged by US Customs upon delivery.
International Orders
- Flat-rate standard shipping to all other international destinations is $50 CAD (7-14 business days depending upon location).
- Orders normally ship the same day (or next business day); you'll receive a tracking email once dispatched.
- International orders are final sale. Unfortunately we cannot accept returns or exchanges on international orders.
- Customers are responsible for any applicable duties, brokerage fees or import taxes charged by their country of residence.
Orders refused at delivery are subject to return shipping fees, original shipping costs, and any customs, duty, tariff, or brokerage charges incurred upon return. These amounts will be deducted from any eligible refund.
In some circumstances, a carrier may destroy or dispose of a refused/not collected shipment rather than return it to us. If the merchandise is not returned to Eclettica as a result of a delivery being refused/not collected, no refund or store credit can be issued.
Please note that shipping charges are non-refundable and final sale items remain final sale if delivery is refused.
